This information is intended to explain what type of personal data we collect, from what sources and for what purposes.

The data controller is F. Hoffmann-La Roche Ltd, Grenzacherstrasse 124, CH-4070 Basel, Switzerland.

For this reason, the representative for the Caribbean, Central America and Venezuela (CCAV) of F.Hoffmann-La Roche Ltd is Roche Servicios S.A, a company domiciled in Heredia, Costa Rica.

You can contact us as data protection and administration managers via email at:

Our processing activities described in this Privacy Notice are not designed or intended to collect Personal Data from children under the age of 18 unless explicitly advertised in the platform. We do not knowingly collect any Personal Data on this site from anyone under the age of 18 without the prior, verifiable consent of a parent or guardian. Such parent or guardian may have the right, upon request, to view the information provided by the child and require that it be deleted. Moreover, all minors should seek their parent’s or guardian’s permission prior to using or disclosing any Personal Data on this website or online resource.

This table outlines each website. Related processing activity in greater detail and provides information on the categories of information collected for each activity as well as the legal basis of processing each of these activities.

We may collect the following personal data:

  1. Contact: includes your name, professional email address, phone number, employing health care organization.

  2. Professional information: includes your biographical information (CV), professional society memberships, affiliations/profession, title, therapeutic area, qualifications or experience, education, and scientific/medical activity.

  3. Value transfer: includes the nature, value and date of any financial/non-financial transfers made to you by Roche.

  4. Interaction Information: includes professional interactions between Roche and you, records of your collaborations, registration and participation in the Roche event or related activity, clinical trials in which you participated or served as an investigator.

  5. Profile data: Includes information about your contact and product preferences, languages, marketing preferences, qualifications or experience, collaborations, posts, posts, demographics, comments, and interests.

  6. Technical and usage data: includes your online user ID, IP address, geographic information, viewing data, other information related to your use of, and interactions with, our websites, applications, emails, and advertisements.

Recipients of your data may be Roche affiliates around the world, including countries with different privacy standards than your country. Our Roche affiliates will use the data for the same purposes as us, and we may also share the personal data with third parties.

A list of Roche's subsidiaries is available in the “Roche Financial Report in Subsidiaries and Associates List Section”, which can be found in the Investors section of Roche.Roche may transfer personal data in a geographic region that imposes different privacy obligations than your country of origin. This means that your Personal Data may be sent to a country with less restrictive data protection laws than the level of protection provided for the Caribbean, Central America and Venezuela, for which we guarantee that the transfer of the data and its due Protection will be carried out according to the specific Law of Costa Rica and its due regulations established for such purposes.

The period of time for which we will store your personal data will differ depending on the purpose for which we have collected and are processing your data. In most cases, we will retain data for three (3) years after our last interaction with you. However, we may keep your data for a longer period of time if we are required by law to keep your data, for example due to tax laws or accounting requirements.

Your personal data is protected by the Law for the Protection of the Person Against the Treatment of Personal Data of Costa Rica; accordingly, you have the right to request information about the personal data that has been stored and processed by Roche.

In addition, you may rectify, update, cancel and/or delete your personal data at any time, for which you will have to make the request through the person responsible for the processing of your personal data at Roche.

In the event that you believe or have the impression that our data processing does not comply with the Costa Rican Law for the Protection of Persons Against the Treatment of Personal Data, you have the right to file a complaint with the responsible supervisory authority.

Roche uses different methods and channels to collect personal data from and about you, including:

  1. Directly from you;

  2. Direct interactions with you, including information obtained from you through physical or virtual meetings, collaborations, services, feedback, requests, inquiries, surveys, etc.;

  3. Automated information collected through our websites and online sources;

  4. Third parties or publicly available sources, including third-party websites, social media, magazines, and platforms.

From time to time, we may revise this Privacy Notice. Any such changes to this Privacy Notice are reflected on this page. Roche recommends that you review this Privacy Notice regularly for changes. The date this notice was last revised is at the top of this notice.

Este sitio web contiene información sobre productos que está dirigida a una amplia audiencia y podría contener datos o información que no es accesible o válida en su país. Tenga en cuenta que nosotros no tomamos ninguna responsabilidad si usted accede a información que pueda no cumplir con cualquier proceso legal, regulada, registrada o el uso en el país de su origen.